Online Order Return and Refund Policy 

We want you to be fully satisfied with every online purchase from Sedar. Please note that since our blinds and curtains are custom-made, refunds or exchanges (remakes) can only be offered if the product is defective. 

Return Claim Window

• A return claim must be submitted within 7 days of receiving your order.
• Returned items must be unused and in their original packaging.  

Return Processing Time

Once your return claim is approved:

• UAE Orders: Replacement or refund is processed within 3–5 days.
• KSA, Oman, Bahrain, Qatar Orders: Replacement or refund is processed within 15–20 days.

Return Eligibility Criteria 

Your order may be returned if:

1. The product has a material or workmanship defect (confirmed by the Sedar team).
2. The product is malfunctioning.
3. The wrong size was delivered due to a Sedar production error.
4. The product is irreparable.

We cannot accept returns for the following:  

1. Products that have been used, modified, altered, washed, assembled, or installed, unless they are received defective.
2. Products damaged due to misuse or displaying signs of wear, even within the warranty period.
3. Assembled products, except when a manufacturing defect is determined by the Sedar team. We retain the right to assess defects and will repair or replace defective products at our discretion.

If you return a defective, damaged, or incorrect item, you will receive a full refund for the items bought, and delivery cost once your return is processed. 

Pickup Process 

After claim approval, Sedar will arrange pickup within the GCC. Pickup is free if the claim is submitted within 7 days of delivery. Pickup can be rescheduled once free of charge. A second cancellation will automatically close the claim.

Refund Process 

When you make a purchase at Sedar, we aim for your satisfaction. If you require a refund, we strive to simplify the process. 

We will fully refund the delivery charge if the received product is faulty or damaged, and you return all items from your order simultaneously. Should you choose to retain some items, the delivery charge balance applicable to the kept products will be retained. 

After receiving your returned product, we will refund your payment using the same method you initially used. 

Credit or debit card payment – The refund will be credited back to the same card. Please allow 7-14 working days for the refund to reflect in your bank account. 

For items purchased at a promotional price, the refund will align with that promotional rate. If you are returning items acquired through a promotion (e.g., 'Buy one get one half price' or '3 for 2'), the promotion will no longer apply, and the refund amount will be adjusted accordingly. 

In cases where a coupon was applied to your order payment, the coupon will be considered used if you return only some eligible goods. The coupon will become invalid thereafter.